In the modern day business environment clients quite rightly seek reassurance that their expectations of service delivery will be satisfied by suppliers, and Service Level Agreements (SLAs) are commonly established as a result. But what exactly is an SLA? What should clients look for when entering into a new relationship with a service provider? And to what extent is an SLA a true reflection of a supplier’s commitment to the customer?
In this white paper, Service Desk Manager, Sarah McNicoll explores the nature of SLAs within the HR and Payroll software industry, before sharing her advice as to what to look out for when entering into a new Service Level Agreement.
Click here to read this FREE white paper today.